Returns & Refunds

BY USING THE PRODUCTS PURCHASED FROM JERUNG WHEELS ENTERPRISE, YOU AGREE TO THIS LIMITED WARRANTY. PLEASE READ THIS DOCUMENT CAREFULLY AND IF YOU DO NOT ACCEPT THESE TERMS, DO NOT USE THE PRODUCT, RETURN IT UNUSED TO JERUNG WHEELS ENTERPRISE FOR A REFUND EVALUATION. REFUND INITIATION SHOULD BE REQUESTED VIA OUR CONTACT FORM WITHIN 48 HOURS OF DELIVERY ARRIVAL AT YOUR DOORSTEP. FAILURE TO DO SO MAY ASSUME ACCEPTANCE OF THE DELIVERED GOODS.

This limited warranty document also includes Terms & Conditions as well as Privacy Policy into full consideration for its effectiveness. This limited warranty applies to the extent permitted by law and unless restricted or prohibited by law.

Limited Warranty Details

Jerung Wheels warrants that Jerung Wheels Enterprise scooter products (“Products” or “Product”), purchased in Malaysia and distributed by Jerung Wheels, are free from defects in material and workmanship, according to the following terms and conditions:

This Limited Warranty extends to the original purchaser of the Product warranted under this warranty and to each transferee of the Product during the first 12 months beginning on the date of purchase of the product as stated below (“Warranty Period”).

This Limited Warranty covers the Product and each of its following component parts (“Components”) only:

  1. Hub motor
  2. Battery packs (except if battery was short circuited or seals of the battery enclosure or cells were broken or were tempered or the battery was used in equipment other than its intended use)
  3. Controller
  4. Throttle and battery indicator unit
  5. Charger unit
  6. All other electrical wiring and components.

During the Warranty Period, Jerung Wheels or its authorized service centres will repair or replace, at Jerung Wheels’s option and without costs to the customer, any defective Components with new or factory rebuilt replacement items, and return the Products to the customer in working condition, provided that the terms and conditions of this Limited Warranty are met. All defective Products or Components that have been replaced shall become the properties of Jerung Wheels.

Products and/or Components that have been repaired or replaced pursuant to the paragraph above will be covered by this Limited Warranty for the balance of the Warranty Period without extension.

This Limited Warranty will only be effective when presented together, to either Jerung Wheels or its authorised centres, with proof of date and place of purchase of Products such as the purchase receipt.

What this Limited Warranty does not cover

  • Products used for commercial purpose(s) including but not limited to leasing/hiring, use in competitions etc.
  • Any logistical costs of returning the Product to Jerung Wheels or its authorised service centres for servicing or the cost of returning the Product to the customer after servicing.
  • Defects or damages resulting from use of the Product(s) other than its normal and customary manner as stated in the user manuals accompanying the Products.
  • Defects or damages from improper storage, exposure to moisture or dampness, modifications, connections, repairs (except as carried out by Jerung Wheels or its authorised centres), misuse, neglect, abuse, accident, alteration, improper installation, or other acts which are not the fault of Jerung Wheels, including damage caused by dropping, blown fuses, spills of food or liquid.
  • Defects or malfunctions of the product not notified by customer during the Warranty Period.
  • Products which have had their serial numbers removed or tampered with.

This Limited Warranty is in lieu of all other warranties, express or implied either in fact or by operations of law, statutory or otherwise, including, but not limited to any implied warranty of marketability or fitness for a particular use.

Disclaimer

  • The customer understands the risk of serious injury or death in the operation of such products and shall agree to take the necessary precautions and exercise good judgement to avoid hazards and dangerous situations which may result in serious injury or death.
  • The customer shall agree to indemnify and hold harmless Falcon from all injuries or death arising from the operation of the product.
  • The use of safety and protective gear such as bicycle helmets is strongly encouraged. And so is the use of Good Judgement.

The customer is advised to take the following precautions:

  • Do not ride on wet ground or in heavy rain
  • Take corners slowly and look out for pedestrians
  • Avoid potholes, kerbs and debris on the ground
  • Keep tires pumped to the specified pressure
  • Unmount in places with heavy human traffic and push the scooter manually
  • Service the product every 3 months on regular usage, 6 months for non-frequent usage
  • Do not use the product on public roads and respect local road regulations.

How to request service under this Limited Warranty

To obtain performance of Jerung Wheels to repair and/or replace the Product or its Components under this Limited Warranty, the customer must, during the Warranty Period:

  • Bring this Limited Warranty, proof of purchase and the Product to Jerung Wheels.
  • Provide Jerung Wheels with a written description of the problem.

The average repair time is 2 to 3 days, including shipping time to and from our service centre. This warranty does not cover the shipping costs associated with the transportation of the scooter to and from our service centre, and a fee will be charged for return shipping or pick-up and delivery service.

Customer has fully read and understood the Limited Warranty and agreed to adheres to it upon purchasing products from Jerung Wheels. Jerung Wheels has explained clearly to me the safe operation of the product and the potential risks involved.

If you have any inquiries, Please contact our customer service.

Email: [email protected]
Facebook: https://www.facebook.com/JerungWheels/
Phone: +6019-315 4033
Mobile & WhatsApp: +6019-315 4033